What does it mean when FedEx has a red exclamation mark?
The status 'Exception' means that an unexpected event is delaying the delivery of your package.
A delivery exception may be issued anytime a package is delayed or undeliverable, but it doesn't always indicate that your package will arrive late. In certain instances, a package does still arrive at its final destination on time, even after a delivery exception occurs.
- Contact the carrier immediately. You should contact your courier as soon as possible to find out where your package is. ...
- Contact the customer. If the delivery address is wrong, you may need to contact the customer to get the right address. ...
- Resend the package or issue refunds.
If your shipment's delivery status is “now pending,” it means delivery commitments were changed based on some type of delay and our efforts to mitigate that delay. You can track your package, or you can use FedEx Delivery Manager to access the most up-to-date information regarding your package.
In the US, if a package is detained or seized they will send a letter to the recipient and explain why- sometimes it may be for import duties or it could be a prohibited item.
It will be held for pickup as early as the same day of your missed delivery attempt. Packages not picked up within 7 days will be returned to the nearest FedEx facility or shipper.
In simplest terms, a delivery exception is when a package experiences a delay while in transit. A package might experience a delivery exception for a wide range of reasons, ranging from a problem with the recipient's address to a missed hand-off or an issue with the carrier, whether that's USPS, FedEx, or PMX.
- Contact the carrier. You should be able to look online for the exact location of the package and reason for the delivery exception. ...
- Contact the customer. ...
- Issue a refund or resend the package.
If you get a USPS update that says “processing exception,” it means your package has been delayed, most likely for one of the common delivery exception reasons. Depending on the package status indicated in the update, USPS may attempt to deliver the package again on the next day (except Sundays).
Delivery attempts
If no signature is required, the shipment will be left at the recipient's door. If a signature is required, the driver will typically try to deliver the package up to three times.
How long will a FedEx package be pending?
Package Accepted
If you don't see any movement from the status after 48 to 72 hours it's not a bad idea to get a hold of facts directly and see if they can find out what's going on with your package or move things along for you.
Packages are scanned at various points between pickup and delivery. The frequency of scans varies, and it's not unusual for a shipment to go more than 24 hours without an update while it's on its way to the final destination. This is especially true during periods of long travel.
How long will they hold it?” We'll hold your package for up to 7 days for a FedEx Ground® or FedEx Express® shipment before returning it to the shipper.
Once the postal inspector receives the suspected mail, they will attempt to contact the sender or recipient and, if unsuccessful, scan it as “seized by law enforcement.” The scan is visible in the Postal Service's tracking system to the sender and recipient as well as postal personnel.
Customer status should be provided by phone or email. Customers may also check the status of their request by looking out for the "Customer Recall" scan event using the Track & Confirm tool on USPS.com.
Mail may be flagged if the letter or package is stained or is leaking. According to a USPS brochure, reused packaging and boxes are only acceptable when all markings and labels are removed or completely marked out.
The package stays in transit until the driver/postman delivers it. When parcel is stuck in transit it means that the package is no longer progressing towards its destination and it is either kept in one of the courier company's depots for further checks or stuck in customs.
You can monitor your incoming and outgoing packages throughout the entire delivery process and receive alerts and notifications. You can also call 1.800.GoFedEx 1.800.463.3339 and say “track my package.” Or text “follow” plus your door tag number to 48773.
FedEx Delayed Packages
One of the most common reasons that FedEx will delay a package is because they themselves decide that it needs to be delayed, either to be further scrutinized, further investigated, or further searched through by the necessary authorities.
A delivery exception means your package is temporarily delayed while in transit due to unavoidable circumstances. The reason could be inclement weather, a natural disaster, a vehicle issue like a flat tire, or other conditions.
What does Exception Processing mean?
What is Exceptions Processing? Exceptions Processing allows people who cannot provide the required documents (see Identification Requirements Charts) for an instruction permit, driver license, or identification card (ID).
"Processing exception" means that something about the package must be handled manually ... that is, the automatic package handling equipment found something wrong with the label or size or something, and it is going to have to have some human eyes and hands get involved.
After the 3-attempts the package will be held in the area for 10-days pending action, before it is returned to our facility. Someone 21+ needs to sign for the package. If you are unavailable, you can log on to FedEx.com: http://fedex.com/ or call 1800GoFedEx (say 'hold package') for pickup locations near you.
Tracking. If I missed a delivery, how do I know when you'll reattempt to deliver my package? We'll reattempt to deliver your package the following day. Generally, we make deliveries from 8 a.m. to 8 p.m. Monday–Friday, and on Saturday and Sunday for residential deliveries.
Use FedEx Delivery Manager to let your driver know you want a ring-or a knock. You can leave instructions for drivers to always ring your doorbell or knock on your door when a package is being left.
There is an arrow hidden in the FedEx logo. (If you've never noticed, go take a look, and prepare to be blown away.) The clever use of the negative space between the last two letters has won the logo several awards and makes it one of the most effective ever created.
For instance, orange represents FedEx Express, red indicates FedEx Freight, and green is the official color of FedEx Ground. One of the ground-breaking factors behind the brand's popularity is its multiple award-winning logo.
Delivery attempts
If no signature is required, the shipment will be left at the recipient's door. If a signature is required, the driver will typically try to deliver the package up to three times.
You might have noticed that the “Ex” part of the name changes its color across different displays. It's a witty way to distinguish the departments inside the company. For example, orange stands for FedEx Express, green is the corporate color of FedEx Ground, and red is a direct indication at FedEx Freight.
Threat prevention experts warn that shoppers expecting package deliveries from top shipping companies such as FedEx, Amazon and UPS could be subject to fake delivery notices.
Why did FedEx mark my package delivered?
Sometimes the package has been scanned as delivered by mistake, when in fact it is still in the van. It's also possible the courier has delivered it to wrong address. But all this is something that customer service agents will find out and then be in contact with you as they get more answers.
- FedEx Ground® Delivers by end of day* ...
- FedEx Home Delivery® Delivery between 9 a.m–8 p.m., 7 days a week. ...
- FedEx International Ground® 3-7 days (delivery to Canada only).*
- FedEx First Overnight® ...
- FedEx Priority Overnight® ...
- FedEx Standard Overnight® ...
- FedEx 2Day® A.M. ...
- FedEx 2Day®
The official FedEx colors are FedEx Purple and FedEx Orange. An older color scheme also included colors like light platinum, light gray, green, blue, red, yellow, gray, black and white. We recommend using the FedEx color palette for personal projects and in the case of commercial use to visit the company website.
It's a brilliant way for the company to distinguish its various operating units. For instance, orange represents FedEx Express, Red stands for FedEx Freight, and the green represents FedEx Ground. FedEx Corporation was established as a package delivery business in 1971.